The Four-sides model (“Hamburger Modell”) by Friedemann Schulz von Thun is in every German textbook on communication. It states that every message has 4 levels:
- Factual information
Facts and data - Appeal
What the sender (speaker) wants to happen - Self revelation
What the sender reveals about themselves – motives, values, emotions - Relationship
How sender and receiver (listener) get along; what the sender thinks of the receiver
With these levels in mind we can have more constructive discussions.
Find the original article by Corinna Baldauf here. The diagram is adapted from this one in Wikipedia.
Oli 2013/12/15
download link is incorrect.
correct link url: http://wall-skills.com/wp-content/uploads/2013/12/4-Sides-Message_Wall-Skills.pdf
nice poster! thank you.
corinna 2013/12/15 — Post Author
Hi Oli!
Thank you for taking the time to tell us! Fixed now (So awkward…)
All the best,
Corinna